Privacy Policy - Waterproof Mattress Covers

WaterproofMattressCover.pk respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and what control you have over it.

By using our website or placing an order with us, you agree to the practices described below.

Who We Are

Our website address is: https://waterproofmattresscover.pk

We are a Pakistan-based online retailer of waterproof mattress covers, operating under Buruj Textile from Faisalabad.

Information We Collect

We only collect the information we need to process and deliver your order.

Information you give us when you place an order or contact us:

Your full name
Your phone number / WhatsApp number
Your complete delivery address (house, street, area, city, postal code)
Your order details (product, size, colour, quantity)

Information collected automatically when you browse:

Your IP address and general location
Browser type, device type, and operating system
Pages you visit and how long you spend on them
The website or advert that referred you to us

We do not collect payment card or bank details. Because we operate on Cash on Delivery, no financial information is entered on this website at any point.

How We Use Your Information

We use the information we collect to:

Process, confirm, pack, and deliver your order
Contact you by phone or WhatsApp to confirm order and delivery details
Provide customer support and handle returns, exchanges, or complaints
Send order updates and delivery notifications
Improve our products, website, and service based on how customers use them
Show relevant advertising and measure how well our marketing performs
Prevent fraudulent orders and misuse of our website

We do not sell, rent, or trade your personal information to third parties.

Who We Share Your Information With

We share the minimum necessary information with:

Courier and logistics companies, who need your name, phone number, and address to deliver your parcel
Analytics and advertising providers (such as Google Analytics and Meta/Facebook), which may receive anonymised usage data through cookies
Government or legal authorities, where we are required to do so by law

These parties are only permitted to use your data for the purpose it was shared for.

WhatsApp and Phone Communication

We use the phone number you provide to confirm your order and arrange delivery. This may include calls, SMS, or WhatsApp messages. If you would prefer not to receive marketing messages, tell us and we will remove you from those communications. Order-related messages will still be sent, as they are necessary to fulfil your purchase.

Cookies

Cookies are small text files stored on your device that help a website function and remember your preferences. Our website uses:

Essential cookies required for the site to work: keeping items in your cart, remembering your session, and securing checkout. The website cannot function properly without these.
Preference cookies remember choices such as your selected size or recently viewed products.
Analytics cookies help us understand which pages are popular, how visitors move through the site, and where problems occur. This data is aggregated and does not identify you personally.
Marketing cookies used by advertising platforms to show you relevant ads and to measure ad performance. These may be set by third parties such as Google and Meta.

Managing Cookies

You can control or delete cookies at any time through your browser settings. Most browsers let you block all cookies, block third-party cookies only, or delete existing ones.

Please note that blocking essential cookies may prevent parts of our website such as the shopping cart and checkout from working correctly.

Third-Party Links and Embedded Content

Our website may link to, or embed content from, other websites (for example, videos or social media feeds). Those websites behave as though you had visited them directly and may set their own cookies and collect their own data. We are not responsible for the privacy practices of external websites, and we encourage you to read their policies.

How Long We Keep Your Data

We retain order information for as long as necessary to fulfil the order, handle any return or warranty claim, and meet our record-keeping obligations. Analytics data is generally retained in aggregated form.

If you ask us to delete your personal information, we will do so unless we are required to keep it for legal, accounting, or fraud-prevention reasons.

Your Rights

You may at any time ask us to:

Tell you what personal information we hold about you
Correct any information that is inaccurate or out of date
Delete your personal information from our records
Stop sending you marketing messages

To make any of these requests, call or WhatsApp us on the number below.

Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes take effect as soon as they are posted on this page, along with a revised “Last updated” date. We encourage you to review this page periodically.