At WaterproofMattressCover.pk, we know that once your order is placed you want it delivered quickly and in perfect condition. We work with trusted courier partners across Pakistan to get your mattress cover to your doorstep safely and within a reasonable time. Please read this policy so you know how we process and deliver your orders.

Where We Deliver

We deliver to major cities, small towns, and remote areas throughout Pakistan. Wherever you are in the country, we aim to make our products available to you.

Delivery is currently available to:

  • All major cities, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta
  • Smaller cities and towns nationwide
  • Remote and rural areas, where additional delivery time may apply

Free Cash on Delivery

We offer free Cash on Delivery on every order across Pakistan. This means:

  • No advance payment is needed when you place your order
  • You pay cash only once the parcel reaches your door
  • No hidden delivery charges are added to your total

Our aim is to keep shopping with us convenient and risk-free.

Order Processing

After you place an order, our team will call or WhatsApp you to confirm the details before dispatch. This step confirms that:

  • Your order details are correct
  • Your delivery address is complete and accurate
  • The correct product and size are being sent

Orders are normally processed and dispatched within 1 to 2 business days after confirmation. Please stay reachable on the number you provide so your order is not held up.

Estimated Delivery Time

Delivery time depends on your location:

  • Major cities: 2 to 4 business days
  • Other cities and towns: 3 to 6 business days
  • Remote and rural areas: 5 to 7 business days, or longer where courier access is limited

These are estimates, not guaranteed dates. Actual delivery may shift because of courier workload, weather, public holidays, or other circumstances beyond our control.

Courier and Tracking

Once your order is dispatched:

 

  • Our courier partner will contact you to arrange a suitable delivery time
  • You may receive a tracking or consignment number to follow your parcel
  • If your order has not arrived within the estimated time, contact us and we will follow it up with the courier for you

Receiving Your Order

When the parcel arrives:

  • Inspect it carefully before accepting it from the rider
  • If it looks opened, damaged, or tampered with, do not accept it
  • Tell the courier straight away and contact our support team
  • Record an unboxing video while opening the parcel, so you are covered if anything is damaged or incorrect

We cannot accept claims on parcels that were accepted despite visible signs of opening or tampering.

Incorrect or Incomplete Address

Giving a complete and accurate delivery address is the customer’s responsibility. We are not responsible for:

  • Delays caused by a wrong or incomplete address
  • Failed deliveries due to incorrect address details
  • Extra courier charges from address corrections or re-delivery
  • Parcels returned to us because they could not be delivered

If a parcel comes back to us because of an address error, re-shipping charges must be paid before we send it again.

Failed Delivery Attempts

A parcel may be returned to us after repeated failed attempts if:

  • Nobody is available at the delivery address
  • The contact number is unreachable
  • The parcel is refused without a valid reason

In these cases, re-delivery charges apply and must be paid by the customer before the order is sent again.

Delivery During Public Holidays

Courier services slow down during public holidays, national events, and peak seasons, so estimated timelines may stretch during these periods. Thank you for your patience.

Cancelling an Order Before Dispatch

Let us know as soon as possible if you want to cancel. Orders can be cancelled free of charge any time before dispatch. Once a parcel has been handed to the courier it cannot be cancelled, and the Refund & Returns Policy will apply instead.

Parcels Damaged in Transit

If your mattress cover arrives damaged because of rough handling in transit:

  • Keep the packaging do not throw it away
  • Contact us within 10 days of delivery
  • Send us a clear unboxing video showing the damage

Once verified, we will arrange a replacement or resolve the matter under our Refund & Returns Policy.

Contact Us

For any question about your delivery, an address change, or an order status update:

Call or WhatsApp: +92 303 7474074 Email: [email protected] Address: 76 RB RasoolPur, Sheikhupur Road, Faisalabad  Website: www.waterproofmattresscover.pk

Thank you for trusting WaterproofMattressCover.pk . We look forward to delivering quality mattress protection right to your door.